Talent process knowledge: applies knowledge of talent management processes to support employee relations activities and initiatives.
Systems proficiency: demonstrates proficiency in HRIS and other relevant systems, leveraging technology to streamline processes and enhance data management.
Stakeholder relationship management: establishes rapport with stakeholders to facilitate the resolution of employee relations issues and ensure alignment with organizational objectives.
Communication and customer service skills: demonstrates clear and empathetic communication, fostering trust and rapport with stakeholders while delivering exceptional service.
Decision-making: exercises judgment in making decisions on routine employee relations issues, considering various perspectives and potential implications.
Problem-solving and conflict resolution: applies problem-solving and conflict resolution skills to resolve routine issues, seeking guidance from supervisors as necessary.
Change management: supports change management initiatives related to employee relations, providing guidance to colleagues during periods of transition.
Academic and professional requirements
Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent practical experience.
2–4 years of experience in HR operations, talent operations, or a related administrative role.
Nice-to-have skills (preferred)
Experience with HRIS platforms and self-service portals.
Exposure to global or multi-country HR operations.
GK
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