Between seven and ten years relevant professional experience, including proven responsibility within a senior operational or general management role.
Candidates may come from hospitality, property, healthcare, professional services, the not-for-profit sector or another environment where they have led people, managed budgets, improved operations and taken responsibility for the quality of service delivered to customers or communities.
Direct experience of retirement living, healthcare or social care would be useful but is not the only route into this position.
Strong financial and commercial judgement is essential; candidates must be comfortable reading and challenging budgets and management accounts.
Understanding of cost control, procurement, internal controls and the practical realities of running an organisation.
Substantial people-management experience, including leading managers and frontline teams, setting expectations, holding people accountable and building fair, workable systems.
Experience of working in Kenya is required, together with an understanding of local employment practices and the sensitivity to lead people from different backgrounds.
Genuine empathy and respect for older people without avoiding difficult decisions.
Warmth, authority, discretion, emotional resilience and a strong sense of personal responsibility.
Energetic and proactive character — someone who notices what is happening, asks the right questions and follows matters through.
Comfortable moving between a Board discussion, a financial review, a staffing concern, a maintenance problem and a conversation with a resident or family member.
GK
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