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Loyalty & Guest Experiences Supervisor Jobs at Fairmont The Norfolk in Nairobi, Kenya — GoKazini

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FT

Loyalty & Guest Experiences Supervisor

Members only

Nairobi, Kenya

Est. KES 80,000 – 120,000/moEst.

On-siteFull-timeMid-level

Posted today

What you bring

Minimum 3–4 years of experience in Front Office, Guest Relations, or Guest Experience roles, preferably in a 4- or 5-star hotel.
Minimum 1 year of supervisory experience with strong team leadership skills.
Excellent communication and interpersonal skills.
Good command of English (spoken and written); additional languages are an advantage.
Strong guest service mindset with excellent problem-solving abilities.
Experience handling VIP guests, guest complaints, and service recovery.
Strong knowledge of hotel operations and luxury service standards.
Ability to lead and motivate a team in a fast-paced environment.

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Professional appearance, positive attitude and high attention to detail.

Flexible to work shifts, weekends, and public holidays.

GK

This is a preview of the role

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