Diploma or Certificate in Hospitality Management, Tourism, Front Office Operations or a related field.
Minimum 2 years' experience in a Front Office, Guest Relations, Concierge or Guest Service role, preferably within a luxury, boutique, branded, 4-star or 5-star hotel.
Previous experience in a luxury or international hotel brand is an advantage.
Good working knowledge of hotel PMS and Front Office systems.
Experience in guest relations, concierge services, upselling and handling guest requests.
Knowledge of Nairobi's key attractions, restaurants, business areas and tourism offerings is an advantage.
Excellent communication and interpersonal skills.
Strong customer service and problem-solving skills.
Professional appearance, confidence and a warm, engaging personality.
Ability to remain calm and professional under pressure.
Fluency in English and Swahili; additional languages are an advantage.
Willingness to work shifts, weekends and public holidays as required.
GK
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