Diploma or Bachelor's degree in Hospitality Management, Hotel Management, Business Administration or a related field.
Minimum 5 years' Front Office experience, with at least 2–3 years in a Front Office Manager or Assistant Front Office Manager role within a luxury, boutique, branded, 4-star or 5-star hotel.
Proven experience in luxury guest service and Rooms Division operations.
Strong hands-on knowledge of hotel PMS, Reservations and Front Office systems.
Demonstrated ability to manage or perform Night Audit and understand Front Office financial controls.
Experience managing VIPs, corporate guests, repeat guests and high-profile clientele.
Experience coordinating airport transfers and luxury arrival experiences.
Strong understanding of LQA or equivalent luxury hospitality quality standards.
Strong commercial awareness with an understanding of Occupancy, ADR, RevPAR and room revenue.
Excellent leadership, communication, problem-solving and guest relations skills.
Fluency in English and Swahili; additional languages are an advantage.
Willingness to work flexible shifts, weekends and public holidays as required by the operation.
GK
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