Degree or Diploma in IT, Networking, Computer Science, or a related field.
3+ years experience in operations room, communications, IT support, security operations, with knowledge of radio etiquette and communication protocols.
Solid understanding of TCP/IP, DHCP, DNS, VLANs, subnetting, wireless networking, and practical experience troubleshooting switches, routers, and access points.
Hands-on experience with Microsoft 365 administration, particularly Exchange Online, Teams, SharePoint, OneDrive, user accounts, licences, and permissions.
Certifications such as CCNA, CompTIA Network+, CompTIA A+, Huawei HCIA-Datacom, or Microsoft 365 Fundamentals.
Strong English and Kiswahili communication skills, sound troubleshooting ability, attention to detail.
GK
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