Relevant Bachelor's Degree with a minimum of upper second-class honours or its equivalent
A minimum overall grade of a B in KCSE and B in both English & Mathematics
Excellent communication, interpersonal, organizational, and time management skills
Excellent customer service attitude
Ability to work effectively with all levels of end users and IT personnel
Strong analytical skills are required to address end-user incidents escalated from the service desk or offered by end user on walk-up issues
Decision making responsibilities are limited to addressing a single end-user issue; need to be able to prioritize incidents being worked on and communicate those priorities to end users as necessary
GK
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