Technical Support Agent- SaaS & Integrations

Requirements & Qualifications

• C1 English proficiency, with excellent spoken and written communication skills.
• Diploma or degree in IT, Information Systems, Computer Science, or a related field.
• Previous technical support experience, preferably in a SaaS, software, or technology environment.
• Understanding of how Gmail, Outlook, Apple Mail/iCloud, and calendar tools integrate and synchronize with other platforms.
• Strong understanding of technical settings, configurations, permissions, and integrations.
• Strong logical reasoning and problem-solving skills, with the ability to identify the root cause of complex issues.
• Confident providing voice support and explaining technical concepts clearly without unnecessary jargon.