3+ years of technical experience in Technical Support Engineering, Systems Engineering, DevOps, or Software Development.
Minimum 1 year of experience in an L2 Technical Support role, with hands-on experience troubleshooting and resolving complex technical issues.
Demonstrated proficiency in reading, writing, and executing Python code and general operational scripting.
Hands-on experience navigating and executing tasks within GitLab (or GitHub) and Kubernetes environments.
Strong foundation in cloud infrastructure, networking, system architecture, and log analysis.
Demonstrated understanding of live database environments and the critical difference between reversible and non-reversible system actions.
Excellent written and spoken English skills (verified via assessment).
Full flexibility to work a 24/7 staggered 5-day schedule (day/night rotations, weekends, and holidays).
Experience working in controlled, high-compliance software environments (e.g. banking, government, aviation/airports), following strict security, access, change-management, and operational procedures.
GK
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