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Customer Service Officer Jobs at Kinetic Investment Ventures Limited in Kenya — GoKazini

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KI

Customer Service Officer

Members only

Kenya

Est. KES 60,000 – 100,000/moEst.

On-siteFull-timeMid-level

Posted 5 days ago

What you bring

Bachelor's degree in Business, Finance, Banking, Real Estate, or a related field.
Minimum two to four (2 to 4) years experience in customer service in financial services, lending or real estate.
Experience in loan processing or credit support is an added advantage.
Understanding of lending products, especially construction finance.
Knowledge of loan lifecycle processes.
CRM systems and customer support tools.
Basic financial literacy, including loan terms, interest rates and repayment structures.
Excellent communication and interpersonal skills.

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Strong customer centric mindset.

Problem solving and conflict resolution ability.

High attention to detail.

Ability to work under pressure and manage multiple clients.

Professionalism and integrity.

Empathy and patience.

Proactive and solution oriented.

Strong organisational skills.

GK

This is a preview of the role

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