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Social Media Customer Support Team Lead | GoKazini

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IL

Social Media Customer Support Team Lead

Members only

Worldwide - Remote (any location)

USD 8/hr

RemoteContractMid-levelPosted today

What you bring

1+ year of experience in customer support, social media moderation, team leadership, or a supervisory role
Strong understanding of social media platforms, particularly Instagram, Facebook, TikTok, and X
Experience handling customer interactions in public-facing social media environments
Excellent written communication skills with a strong understanding of tone, professionalism, and brand voice
Previous experience coaching, mentoring, or supervising customer support team members is preferred
Strong organizational and time-management skills
Experience monitoring team performance, quality, productivity, or customer service KPIs
Strong problem-solving skills and sound judgment when handling escalated or sensitive customer situations

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Ability to balance quality monitoring, team coaching, and daily operational execution

Comfortable working independently and making decisions while remaining aligned with leadership expectations

Proven ability to motivate team members while maintaining accountability and performance standards

Comfortable working in a fast-paced, high-volume environment

Experience with customer support platforms, social media management tools, or reporting systems is a plus

Experience in e-commerce, health, wellness, supplements, or consumer products is a plus

Reliable internet connection and suitable remote work environment

GK

This is a preview of the role

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