Commercial Officer II – Revenue Collection

Knowledge, Skills and Competencies

• Sound knowledge of utility tariffs, credit control and debt-recovery practices.
• Good understanding of the water-sector regulatory framework and customer-service standards.
• Strong analytical and numeracy skills.
• Proficiency in Microsoft Excel and billing software.
• Excellent negotiation, communication and conflict-resolution skills.
• Strong integrity, accountability and attention to detail.
• Ability to work under pressure and meet deadlines.
• Ability to lead a team.
• Fluency in English and Kiswahili, or the local language of the service area.