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Client Operations & After-Hours Support Virtual Assistant | GoKazini

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Client Operations & After-Hours Support Virtual Assistant

Members only

Worldwide - Remote (any location)

KES 50,000 – 100,000/moEst.

RemoteContractMid-levelPosted today

What you bring

Customer service, client operations, account support, or administrative experience required
Strong spoken and written English required
Experience with lead follow-up, CRM management, or client lifecycle administration preferred
Strong technical aptitude and ability to learn unfamiliar software strongly preferred
Basic AI literacy required; Claude experience strongly preferred
Medical or healthcare experience is not required; Family services experience a plus
Ability to work independently during designated after-hours coverage required
Exceptional customer-service mindset (required)

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Calm and composed when unexpected situations arise

Warm, professional, and empathetic communicator (required)

Highly organized and detail-oriented

Comfortable working independently for much of the shift

Fast, self-directed learner who adapts easily to new systems

Strong judgment and ability to follow written protocols

AI-open and interested in using technology to improve workflows

Discreet with sensitive client and family information; Signed confidentiality agreement required

Native or Near-Native English Accent Required (Level A-B)

Female gender preference

GK

This is a preview of the role

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