A Diploma in Customer Service Management, Public Relations, Communications, Business Administration, Marketing, Public Administration, Social Sciences, or a related field from a recognised institution.
A minimum of four (4) years' relevant experience in customer service, stakeholder engagement, or customer relations.
Demonstrated experience in a leadership or supervisory role.
Demonstrated merit and ability as reflected in work performance and results.
Fulfilment of the requirements of Chapter Six of the Constitution of Kenya.
Customer service and customer experience management.
Communication and interpersonal skills.
Leadership and team coordination.
Conflict resolution and problem-solving skills.
Report writing and analytical skills.
ICT proficiency, including CRM systems.
GK
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