A Diploma in Customer Service Management, Public Relations, Communications, Business Administration, Marketing, Public Administration, Social Sciences, or a related field from a recognised institution.
Proficiency in computer applications.
Certification in Customer Service Management, Customer Experience Management, Public Relations, or Customer Relationship Management (CRM) will be an added advantage.
Any relevant experience in customer service, front office operations, public relations, or a related field is an added advantage.
Customer service and client relationship management.
Communication and interpersonal skills.
Complaint handling and conflict resolution.
Records management and ICT proficiency.
Report writing.
Integrity, professionalism and teamwork.
Knowledge of Quality Management Systems (QMS) and CRM systems.
Problem-solving skills and emotional intelligence.
Time management and organisational skills.
The ability to work under pressure.
GK
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