Formal technical training in ICT, networking, systems, or data center operations is desirable.
ITIL Foundation certification is required.
Networking certifications (CCNA or equivalent) is required.
A minimum of five (5) years of progressively responsible experience in ICT operations, network support, Network Operations Center (NOC), service desk, or data center operations is required.
The minimum years of relevant experience is reduced by two (2) years for candidates with a first-level University degree.
Experience in monitoring, incident management, and operational support of ICT infrastructure and services is required.
Experience working in ITIL-based operational environments is desirable.
Experience working in a 24x7 operational environment is desirable.
Knowledge of ICT infrastructure environments, including networks, systems, and data center operations is desirable.
Familiarity with monitoring, observability, or operational support tools is desirable.
Basic knowledge of scripting, automation, or system administration is desirable.
Work experience of one (1) year or more in data analytics or related area is desirable.
GK
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