English Speaking Customer Support Agent (Technical Support Experience)
Members only
Remote (Kenya)
Est. KES 45,000 – 70,000/moEst.
RemoteFull-timeEntry-level
Posted today
What you bring
Excellent spoken and written English communication skills.
At least 1 year of experience in: Customer Service, Customer Support, Helpdesk, Service Desk, Technical Support, Call Centre or similar customer-facing roles.
Experience assisting customers with basic technical troubleshooting using documented workflows.
Familiarity with web applications, mobile applications, and online platforms.
Ability to learn new software quickly and comfortably work across multiple systems simultaneously.
Strong analytical and problem-solving skills.
Excellent attention to detail and documentation abilities.
Ability to remain calm, patient, and empathetic when assisting customers.
Willingness to escalate issues that fall outside standard troubleshooting procedures.
GK
This is a preview of the role
Sign in to your GoKazini account to see the company name, full job details, salary information, and how to apply.