Core Requirements (feel free to apply if you meet 2-3 of the following):
At least 6 months of previous experience in customer support, help desk, or contact center environments.
Excellent written English communication skills, with the ability to communicate clearly and professionally through chat and email.
Strong troubleshooting and analytical skills with the ability to identify root causes instead of relying only on scripts.
Experience supporting SaaS products, cloud-based platforms, VoIP solutions, or technology products is highly preferred.
Strong empathy and a customer-first mindset with a passion for helping users.
Ability to simplify technical concepts and explain solutions in a clear and easy-to-understand way.
Comfortable working in a fast-paced, remote environment while managing multiple customer requests.
Strong attention to detail with accurate documentation and follow-up skills.
Nice to Have:
Zendesk proficiency
Familiarity with North American telecommunications (carriers, porting, regulations), such as AT&T, Verizon, and T-Mobile US.
Experience with CRM, ticketing systems, or customer support platforms.
Knowledge of phone systems, integrations, and messaging platforms
Experience in a startup or rapidly changing technology environment.
Soft Skills:
Critical Thinking: Ability to identify issues and provide clear feedback
Strong Written Communication Skills: Experience with emails and live chat is preferred
Proactive Problem Solving: If candidates identify a problem, they must also be able to propose a solution. The client wants people who surface issues rather than wait for direction.
Technical Requirements (BYOD):
Laptop (no Chromebook or Linux OS)
Minimum Intel Core i5 processor or equivalent
Minimum 8GB RAM
Windows or Mac operating system
High-speed wired internet connection: minimum 50 Mbps download and upload
Quiet and dedicated workspace suitable for remote customer support
Qualification:
BA/BSc/HND
GK
This is a preview of the role
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