Doctor of Philosophy in the field of specialisation from a recognised University or equivalent.
Membership of a relevant professional body.
Experience and Knowledge
At least seven years of relevant experience in a university student success, wellbeing, advocacy or related student experience function at a senior level.
At least five years of teaching experience or experience in the management of student life-related activities.
Thorough knowledge of university administration and practices, including policy implementation, funding and budget processes.
Proven ability to bring together faculty, staff, academic administration and campus administrators across the University to address complex student-oriented issues and build consensus on solutions.
Experience in student matters within and beyond the classroom, including student government, and the ability to connect service delivery with student achievement, wellbeing and engagement.
Skills and Competencies
Strategic leadership and execution: Translate the University's Strategic Plan into measurable student success outcomes, implementation plans and performance targets, and sustain accountability for results.
Data analytics and evidence-based decision making: Interpret retention, attrition, progression, graduation, engagement and wellbeing data to identify trends and direct interventions. Analyse complex situations, solve problems and exercise prudent judgement.
Collaborative and cross-functional leadership: Bring academic and administrative teams together around the student journey, clarify shared responsibilities and build consensus on complex issues.
Change management: Lead the transition from reactive student services to proactive, integrated and preventive support. Engage diverse teams in change, challenge practices that impede student success and embed continuous improvement.
Governance, ethics and risk management: Understand student policies, safeguarding, confidentiality, disciplinary procedures, institutional risk and regulatory obligations. Demonstrate integrity and sound ethical judgement when handling sensitive matters.
Emotional and social intelligence: Listen with empathy, respond constructively to student concerns and lead diverse teams with self-awareness. Build trust while making fair and sometimes difficult decisions.
Cultural intelligence and inclusion: Work effectively across cultures and backgrounds, recognise barriers to participation and create an environment of belonging, respect and psychological safety.
Stakeholder engagement and communication: Communicate clearly with students, colleagues and external stakeholders; champion student voice; negotiate effectively and resolve conflict.
Financial and resource management: Oversee budgets and business functions supported by multiple funding sources, prioritise resources and align expenditure with student needs and agreed outcomes.
Technology-enabled student success: Use student information systems, analytics and digital support tools to monitor the student journey, identify students who may need support and coordinate proactive interventions. Translate dashboard findings into action, assess intervention effectiveness and maintain reliable records, appropriate access controls and confidentiality. Use financial and data management software and learn new systems as needs evolve.
Application deadline27 Nov 2026
GK
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