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GoKazini·info@gokazini.co.ke

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Customer Support Representative at Sustenir Human Resource Consultancy — GoKazini

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SH

Customer Support Representative

Members only

Kiambu, Kenya

Est. KES 35,000 – 60,000/moEst.

On-siteFull-timeMid-level

Posted yesterday

What you bring

Minimum 2 years' experience in customer service, call center support or ISP customer support environment.
Degree or Diploma in Information Technology, Computer Science, Communications or a related field is preferred.
Basic understanding of network services, internet connectivity and technical troubleshooting.
Strong verbal and written communication skills.
Ability to handle customers professionally in high-pressure situations.
Good problem-solving and conflict-resolution skills.
Computer literacy and experience using ticketing or CRM systems.
High level of integrity, patience, empathy, and customer focus.

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Ability to work in shifts and collaborate effectively with technical teams.

GK

This is a preview of the role

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