Customer Support Specialist (remote from anywhere)

Required Qualifications

• 3+ years in customer-facing or admin support roles
• Handled 60+ customer interactions per day for 6+ consecutive months — this must be demonstrable, not estimated
• 2+ years using Zendesk, HubSpot, Salesforce, ServiceTitan, or a similar CRM / help desk system
• Fluent written and spoken English at a professional, customer-facing level
• Experience working across multiple channels — phone, email, SMS, chat
• Experience scheduling, confirming, and rescheduling appointments
• Ability to follow a documented SOP precisely