Certificate, Diploma, or Degree from a recognized institution.
Strong verbal and written communication skills in English.
Basic computer proficiency and the ability to learn new software quickly.
Strong organizational, problem-solving, and time-management skills.
Ability to manage multiple priorities while maintaining accuracy.
Professionalism, integrity, and a customer-focused mindset.
Preferred Qualifications
Previous customer service experience.
Experience in a call centre or BPO environment.
Experience in an outbound calling environment.
Experience using CRM platforms or customer support tools.
Bilingual proficiency in English and Spanish.
Employment Requirements
Provide a valid Certificate of Good Conduct (Police Clearance Certificate) issued within the last six months.
Reside within, or be willing to relocate to, Kawangware, Kabiria, Wanyee Road, Naivasha Road, Satellite, Ngong Road (up to Racecourse), Kasarani (Seasons and Hunters area), or Kamiti Road (up to Canopy Stage), to ensure a reliable commute to and from the office.
Own a smartphone capable of supporting Microsoft Authenticator and Duo Mobile applications.
Be able to work the permanent shift schedule outlined below.
Successfully complete the training programme and achieve the required performance standards.
GK
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