Required: At least 1 year of Customer Service Experience
Required: Reliable Internet Connection - 25Mbps Upload AND Download (Backup ISP is also required!)
Required: Reliable Working PC, with a fully functioning video/web camera
Minimum of Core i3 with at least 8 GB RAM (or equivalent). We do not allow Tablets, Chromebooks, or Smartphones.
Strong communication skills – both written and verbal
Strong critical thinking skills
E-Commerce experience is a PLUS
Adaptable to changes in the work environment
Competitive and enjoys a fast-paced customer service environment
Experience using Shopify, BigCommerce, and/or Amazon is a plus but not required
Experience using Gorgias, Zendesk, Freshdesk, Intercom, and/or G Suite is a plus but not required
Must be able to communicate via Zoom Video, Phone, Slack, and Email
Phone, Email, LiveChat, and SMS Support are a plus
Exceptional Time Management and Organizational skills
Ideal Skills
Team player who is growth-driven, positive, and open-minded
Passion for helping others
Passion for learning and self-improvement
Committed to working in a long-term position with growth potential
Someone who is able to work with minimal supervision and still do great work
Someone who is committed to showing up each day with a willingness to learn and improve their skills
Someone who will not have attendance issues is prompt to meetings and is willing to contribute and share feedback to help their client and other team members
Someone who is willing to go the extra mile for their client and their customers
Someone who is solution-driven and provides suggestions whenever they have questions
Someone who does not make excuses and takes ownership of their actions
Someone who is willing to accept constructive feedback and improve to be a better version of themselves
GK
This is a preview of the role
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