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Technical Customer Support - Contractor | GoKazini

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Technical Customer Support - Contractor

Members only

Remote - Global

Salary on application

RemoteContractMid-levelPosted 3 days ago

What you bring

2–4 years of experience in customer support, technical support, or operations in fintech, payments, SaaS, or crypto.
Strong ability to understand and explain technical concepts to users with varying levels of expertise.
Experience troubleshooting APIs, transactions, or distributed systems is a strong plus.
Familiarity with payment systems, card networks (Visa, Mastercard, etc.), or crypto wallets is highly desirable.
Exposure to monitoring, logging, or analytics tools (e.g., Grafana, Datadog, Kibana) is a plus.
Basic understanding of system architecture (client → API → backend services).
Strong analytical and problem-solving skills with attention to detail.

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Excellent written and verbal communication skills in English (additional languages are a plus).

Ability to manage multiple priorities in a fast-paced, evolving environment.

Willingness to work flexible hours, including nights, weekends, and holidays if required.

Strong ownership mindset and ability to work cross-functionally.

Open to a schedule that supports customers in LATAM and North America time zones.

GK

This is a preview of the role

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