Bachelor's degree in Business, Finance, Accounting, Banking, Economics, Operations Management or a related field.
Master's degree in Business, Finance, Strategy, Operations or a related discipline will be an added advantage.
Professional banking qualifications such as AKIB or an equivalent recognized banking certification will be an added advantage.
Training or certification in operational risk, AML/CFT, compliance, project management, Lean Six Sigma, business process improvement or digital transformation will be advantageous.
Minimum of 8–10 years' progressive experience in banking operations, corporate operations, service delivery, operational risk or related banking functions.
At least five (5) years' experience in a senior leadership role managing multi-unit operations teams in a regulated financial institution.
Demonstrated experience in service delivery management, audit issue closure, operational risk control, regulatory compliance, process improvement and stakeholder management.
Good experience in supporting treasury, trade finance, custody, payments, digital channels or centralized operations environments will be an added advantage.
Good understanding of applicable Kenyan banking regulations, CBK prudential expectations, POCAMLA, data protection requirements and internal control standards.
Ability to interpret operational data, define KPIs, prepare management reports and convert insights into corrective action.
Strong proficiency in Microsoft Office applications and working knowledge of core banking, workflow, service management, reporting and issue-tracking systems.
Practical understanding of business continuity, incident management, outsourcing/vendor risk and change management within banking operations.
Employer closing dateNot provided
GoKazini listing ends9 Dec 2026
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