A university degree in a relevant discipline; post graduate qualifications will be an added advantage.
Bachelor's Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
Preferred Experience
At least 5 years of Banking / Financial Services experience out of which at least 3 years in branch management with a good track record of performance.
Prior experience in the banking industry; including experience in supervisory or managerial positions.
Knowledge and Skills
Strong leadership, managerial, and interpersonal skills necessary to effectively lead and motivate teams, collaborate with stakeholders, and drive change within the branch.
Strong leadership and Managerial Skills.
Demonstrate effective communication skills, problem-solving abilities, and the capacity to motivate and develop staff.
A solid understanding of financial products and services offered by the bank.
Knowledgeable about lending procedures, investment options, regulatory compliance, risk management, and customer relationship management.
A solid track record of achieving sales targets, & the ability to drive sales and deliver excellent sales targets set by the bank.
A good understanding of banking regulations, compliance requirements, and risk management practices to ensure that the branch operates within legal and ethical boundaries.
Up-to-date knowledge of competitor and market activity in the local area.
Detailed working knowledge of operational and credit risk policies and procedures for both Retail and Business Banking segments.
Technical Competencies
Technology Skills - Knowledge of computerized banking applications and spreadsheets.
Conceptual and analytical skills - Ability to quickly grasp and understand systems and keen to details.
Risk management - Ability to anticipate and mitigate risk by implementing appropriate risk management policies for the bank.
Compliance and Regulatory Framework - Top incision understanding of the regulatory issues, reporting, and operational requirements as provided by CBK, KBA, KRA, etc.
Basic Credit Skills - Good knowledge of personal and business credit underwriting and portfolio management.
Audit standards & Legislation - Good knowledge of International Accounting, and Audit Standards, and Legislation.
Knowledge of Banking and Business Operations - Knowledge of all the Banks' operations and processes and excellent knowledge of bank policies and procedures to consistently achieve the required compliance standard.
Behavioral Competencies
Results and achievements oriented - Strives to achieve results, enjoys measuring others, being measured, and being judged on performance standards and those of others he/she leads to optimize employee productivity. Ability to effectively plan and monitor the branch performance using defined systems and processes.
Leadership and Management Skills - Ability to identify, nurture and grow talent for self and others. Capability to mentor and manage changes. Self-empowerment to enable the development of open communication. Teamwork and trust are needed to support performance and a customer service-oriented culture.
Communication & Interpersonal Skills - Well-developed oral and report-writing skills, ability to work with, coach, and mentor staff.
Negotiation & Selling Skills - Must be a good negotiator, particularly in changing behavior and work practices but always win/win. Negotiate with customers on product offerings to grow customer numbers/value and product uptake.
Human Resource Management Skills - Leadership skills, team building, and ability to train, develop, lead, and build motivated teams.
Personal Ethics - Must be honest, fair, just but firm with self, and of high integrity.
Relationship Management - Managing colleague and client relationships so as to ensure excellent customer experience leading to value add to the customer and increase in the Banks share of wallet.
Conscious of banks' reputation - Protect and enhance the banks' reputation.
Application deadline17 Nov 2026
GK
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