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IT Service Delivery Manager | GoKazini

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IT Service Delivery Manager

Members only

Nairobi, Nairobi County, Kenya

KES 350,000 – 550,000/moEst.

On-siteFull-timeSeniorPosted today

What you bring

Bachelor's degree in Information Technology, Computer Science, Information Systems, Business Information Technology or a related field.
ITIL 4 foundation certification required.
Relevant certifications in service management, project management or technology operations are an advantage.
6–8+ years of experience in IT service management, IT operations or technology service delivery.
At least 3 years of experience in a service-management or technology leadership role.
Demonstrated experience managing IT services across multiple locations or geographically distributed operations.
Experience managing Service Desk and IT support functions.
Strong experience with incident, problem, request and change management.

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Experience defining and managing IT SLAs and service KPIs.

Experience coordinating infrastructure, application, security and business teams.

Experience managing IT service providers and vendors.

Demonstrated experience implementing service improvements and standardization.

Experience working in a multi-country or distributed organizational environment is an advantage.

GK

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