Technical knowledge: sound generic domain and specialist IT operations knowledge, typically gained from recognized bodies of knowledge, with an appreciation of the wider business context.
Communication skills: sufficient for effective engagement with colleagues and customers, using appropriate methods, tools, and processes.
Security and compliance awareness: fully aware of organizational standards for security, privacy, and ethics, and applies appropriate working practices in own work.
Problem-solving: applies a methodical approach to routine and moderately complex issue definition and resolution across a variety of environments.
Autonomy: works under general direction, exercising discretion in identifying and responding to complex issues within own assignments, and knows when to escalate.
Collaboration: interacts with and influences colleagues, and has working-level contact with customers, suppliers, and partners.
Continuous improvement mindset: contributes creative thinking and looks for new or better ways to complete tasks.
Academic and professional requirements
Bachelor's degree or diploma in Information Technology, Computer Science, or a related field, or equivalent practical experience.
3–4 years of experience in IT operations, infrastructure, or systems administration.
Nice-to-have skills (preferred)
Experience with cloud platforms (e.g., AWS, Azure, or GCP).
IT certifications such as CompTIA Network+, Server+, or ITIL Foundation.
Exposure to administering SaaS applications, such as Google Workspace or Slack.
GK
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