First Degree in Business Commerce, Mathematical Sciences, Analytics or related field
A minimum of 5 years' relevant experience in data analysis, performance measurement, reporting, dashboard management, and business intelligence
Proven experience in analysing client experience, complaints, service performance, and customer feedback data to identify trends, uncover root causes, and deliver actionable insights that drive business improvement
Strong proficiency in data visualisation, dashboard development, reporting tools, and the effective presentation of insights to a range of stakeholders, including senior management
Sound understanding of data governance principles, data quality standards, risk management, regulatory compliance requirements, and internal control frameworks
Demonstrated ability to handle sensitive customer and business information with a high degree of confidentiality, professionalism, and integrity, while adhering to applicable policies and regulatory requirements
GK
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