Degree or Diploma in Hospitality Management or a related field.
Minimum of eight (8) years' experience in a senior management position within the hospitality industry.
Demonstrated experience managing a full-service hotel, serviced apartments, or similar hospitality establishment.
Strong knowledge of hotel operations, including Front Office, Housekeeping, Food & Beverage, Reservations, Revenue Management, Finance, and Guest Relations.
Proven experience in financial management, budgeting, forecasting, cost control, and profit maximization.
Extensive experience in reservations management and revenue optimization, with a strong understanding of ADR, RevPAR, occupancy, and yield management principles.
Strong leadership, people management, coaching, and performance management skills.
Excellent customer service, communication, negotiation, and stakeholder management skills.
Strong analytical, decision-making, and problem-solving abilities.
High levels of professionalism, integrity, and attention to detail.
Proficiency in Micros Fidelio and Microsoft Office applications, including Excel, Word, and Outlook.
GK
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