Front Office Agent | GoKaziniBack to all jobsKES 50,000 – 100,000/moEst. On-siteFull-timeMid-levelPosted today - Diploma in Hotel Management, Front Office Operations or another relevant qualification from a recognised hospitality or tourism institution.
- A relevant degree will be an added advantage.
- Proven experience as a Front Office Agent, Guest Service Agent, Receptionist or similar guest-facing hotel professional.
- Previous experience in a four- or five-star hotel, lifestyle hotel, boutique hotel or premium hospitality establishment will be strongly preferred.
- Experience using a Property Management System such as Opera.
- Experience handling guest check-ins, check-outs, reservations and room enquiries.
- Experience with cashiering, invoices, cash handling and PDQ terminals.
Basic bookkeeping and strong numerical accuracy.
Working knowledge of Microsoft Word and Excel.Confidence using multiline telephone systems and standard Front Office equipment.Excellent spoken and written English.Strong communication and interpersonal skills.A warm, expressive and naturally engaging personality.Strong organisational ability and attention to detail.Ability to remain composed during busy arrival and departure periods.Confidence handling guest complaints and difficult situations.Commercial awareness and willingness to contribute towards revenue targets.High standards of honesty, integrity and confidentiality.Flexibility to work evenings, weekends and public holidays.Sign in to your GoKazini account to see the company name, full job details, salary information, and how to apply.
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