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Front Desk Officer | GoKazini

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Front Desk Officer

Members only

Nairobi, Kenya

KES 45,000 – 75,000/moEst.

On-siteFull-timeMid-levelPosted today

What you bring

Diploma or Certificate in Hospitality Management, Front Office Operations, Tourism or a related field.
At least 2–3 years of relevant front-office experience in a hotel or hospitality environment.
Hands-on experience with Opera Cloud PMS is mandatory.
Strong knowledge of hotel front-office procedures, including reservations, check-in/check-out and guest account management.
Excellent verbal and written communication skills.
Strong customer service and interpersonal skills.
Ability to remain calm, professional and solution-oriented when handling demanding guests or challenging situations.
Good computer skills and confidence working with hotel management systems.

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Strong attention to detail and ability to accurately handle guest information and transactions.

Ability to work shifts, weekends and public holidays as required.

Professional appearance, excellent grooming and a warm, welcoming personality.

GK

This is a preview of the role

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