Bachelor's degree and/or Master's degree in Business Administration, Management, Human Resources, Operations, or a related field. Equivalent senior-level professional experience may be considered.
At least 5 years' experience in leadership, operations management, outsourcing, professional services, staffing, recruitment, client success, or a related environment.
Demonstrated experience managing teams, managers, or department-level functions.
Experience working with executives, business owners, senior leaders, or international clients.
Strong understanding of recruitment, interviewing, employee management, and performance management.
Demonstrated ability to manage complex operations involving multiple stakeholders.
Experience working with U.S.-based companies, international organizations, remote teams, outsourcing businesses, or professional staffing organizations is an advantage.
Strong written and spoken English.
Excellent communication, presentation, negotiation, and relationship-management skills.
Strong judgment, integrity, professionalism, and discretion when handling confidential or commercially sensitive information.
Ability to manage difficult employee and client matters calmly and professionally.
Strong organizational and problem-solving skills.
Ability to combine accountability with respectful, constructive, and supportive leadership.
Comfortable remaining hands-on in recruitment, onboarding, training, client service, and operational activities when required.
Technology and Systems
Comfortable working in a technology-enabled and remote business environment.
Google Workspace
Microsoft 365
Zoom and Google Meet
Slack, WhatsApp, and other business communication platforms
Trello, Asana, Monday.com, ClickUp, or similar project-management tools
HubSpot or similar CRM systems
LinkedIn Recruiter, job boards, ATS platforms, and candidate databases
DocuSign or similar contract-management platforms
Calendly or similar scheduling tools
Time-tracking and workforce-management systems
HR and employee-management systems
Google Sheets and Microsoft Excel, including formulas, filters, pivot tables, dashboards, and reporting
AI productivity tools such as ChatGPT, Claude, Gemini, or similar platforms
Secure password-management and multi-factor authentication practices
Ability to learn and adapt quickly to client-specific systems.
Working Hours and Availability
This is a full-time position requiring approximately 40 hours per week.
Must have reasonable flexibility to participate in client and leadership meetings, sales and discovery calls, candidate interviews, client onboarding meetings, client escalations, and training and team-development activities.
Some meetings may take place outside standard Kenyan business hours.
GK
This is a preview of the role
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