Bachelor's degree in Business Administration, Marketing, Communications, Economics, Information Technology, or a related field.
Technical Knowledge
Basic technical understanding of software systems and the ability to troubleshoot common system issues.
Experience working with healthcare systems or digital health platforms is an added advantage.
Experience & Skills
Excellent verbal and written communication skills with a professional telephone manner.
Strong customer service orientation with a genuine passion for helping customers.
Experience handling inbound and outbound customer calls in a customer support, contact centre, service desk, or customer success environment is an added advantage.
Strong problem-solving and analytical skills with the ability to identify issues and recommend effective solutions.
Excellent organizational and time management skills, with the ability to manage multiple customer cases simultaneously.
Ability to remain calm and professional while handling challenging customer situations.
High attention to detail and accuracy in documenting customer interactions.
Proficiency in using customer support or CRM systems is an added advantage.
Ability to work collaboratively with cross-functional teams in a fast-paced environment.
Willingness to learn new technologies and continuously improve technical knowledge.
GK
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