Customer Care and Debt Collection Agent (Device Financing)
Members only
Nairobi, Kenya
KES 35,000 – 60,000/moEst.
On-siteContractEntry-levelPosted today
What you bring
Minimum 1 year's experience in debt collection, customer service, call center operations, or telesales (experience in financial services is an advantage)
Strong communication, negotiation, and customer engagement skills in English and Swahili
Experience using CRM platforms, collection systems, and basic computer applications
Ability to work independently, prioritize tasks, and consistently achieve collection targets
Strong problem-solving, objection-handling, and customer service skills
High level of integrity, professionalism, and ethical conduct
Ability to work under pressure in a fast-paced, target-driven environment
Strong organizational skills with excellent attention to detail
ADDED ADVANTAGE
Experience in digital lending, mobile device financing, or other credit-based products
Knowledge of debt restructuring, payment negotiations, and customer retention strategies
Achieve assigned collection KPIs while maintaining high-quality customer interactions
Ensure compliance with company policies, debt collection regulations, and ethical collection practices
GK
This is a preview of the role
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