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Customer Care Agent Jobs at PowerVision in Nairobi, Kenya — GoKazini

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PO

Customer Care Agent

Members only

Nairobi, Kenya

Est. KES 45,000 – 75,000/moEst.

On-siteFull-timeMid-level

Posted 2 days ago

What you bring

Diploma or Degree in Business Administration, Marketing, Communications, Customer Service or a related field.
2+ years of experience in customer care, telesales, call-centre operations or collections.
Proven experience in telephone-based sales and customer engagement.
Strong experience in call-centre collections, debt recovery or payment follow-up.
Experience in digital lending, mobile finance, telecommunications or related sectors is highly preferred.
Previous experience with companies such as Tala, Watu Credit or similar credit/lending organisations will be an added advantage.
Excellent verbal communication and interpersonal skills.
Strong persuasion, negotiation and objection-handling skills.

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Target-driven, resilient and able to work under pressure.

Good computer skills and familiarity with CRM/call-centre systems.

Strong customer service orientation with the ability to handle difficult customers professionally.

GK

This is a preview of the role

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