Minimum of 2 years experience in online community management through online forums or communities (Social media pages, forums)
Minimum 6 months of experience in technical support (email, phone, live chat) or omni-channel support. Preference for assistants who have worked in a tech company.
Native-level English proficiency (C2) with exceptional written and verbal communication skills
Proven ability to adjust tone and communication style based on customer context—from professional to personable
Strong problem-solving skills and attention to detail when reviewing customer data and troubleshooting technical issues
Proactive, self-motivated communicator who takes initiative and demonstrates strong cultural fit with collaborative teams
Prior experience supporting SaaS platforms or short-term rental/hospitality tools (nice to have)
Experience working with international clients or English-speaking markets (nice to have)
GK
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