Degree/Diploma in Spa & Wellness management, hospitality management, or other relevant qualification
2 to 4 years of progressive experience within a luxury hotel/resort spa, or high-end wellness facility
At least 5 years in a supervisory or team-lead role (e.g., Lead Therapist, or Spa Supervisor)
Demonstrated track record in luxury guest service, VIP handling, and resolving client escalations smoothly
Ability to handle daily cash reconciliation, review sales reports, monitor therapist commission structures, and assist in meeting retail and service revenue KPIs
Strong organizational skills, attention to detail, and the ability to multitask
Proficiency in Microsoft Office and office management software
Excellent negotiation skills
Excellent written communication skills suitable for high-end clientele and cross-departmental coordination
Ability to work in a fast-moving, fluid team setting with multiple stakeholders
Application deadline30 Nov 2026
GK
This is a preview of the role
Sign in to your GoKazini account to see the company name, full job details, salary information, and how to apply.