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Trainer I | GoKazini

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TK

Trainer I

Members only

Nairobi, Kenya

KES 60,000 – 100,000/moEst.

On-siteFull-timeMid-levelPosted yesterday

What you bring

Degree/Diploma in education, communication, HR or Public relations
Minimum 2 years experience preferably in a BPO sector.
Proficiency in MS Office
Competency in C1 English and client language they will be supporting (if any).
Excellent written, interpersonal and conflict resolution skills.
Adapt well to change and successfully set and adjust priorities as needed
Overall understanding of customer service industry
Experience in managing new hire batches.

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Previous experience in a similar role.

Strong facilitation abilities and mentoring skills.

Excellent planning and time management skills.

Ability to breakdown complex concepts into simple, understandable topics

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Knowledge and experience in reading, analyzing, and interpreting reports and support procedures.

Ability to effectively present information and respond to questions from management, peers, and customers.

Self-driven, proactive and team player.

Ability to create good and strong work ties cross departments.

GK

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