At least 1 year of experience in telesales, contact-centre sales, direct sales or a related field.
Experience in financial services is an added advantage.
Demonstrable record of meeting sales targets.
Bachelor's Degree in Business Administration, Finance, Banking, Economics, Accounting, Marketing or a related field from an institution recognised by the Commission for University Education.
Certificate of Proficiency (COP) and registration with the Insurance Regulatory Authority are required only where the role is extended to bancassurance products.
Knowledge of unsecured lending.
Knowledge of cards.
Knowledge of deposits.
Knowledge of digital banking channels.
Knowledge of lending processes.
Knowledge of affordability assessment.
Knowledge of total cost of credit.
Knowledge of consumer-protection requirements.
Knowledge of data-protection requirements for direct marketing.
Knowledge of AML/CFT and KYC obligations.
Customer engagement and objection handling.
Negotiation.
Report writing and documentation.
Microsoft Office applications.
CRM or equivalent sales systems.
English and Kiswahili, spoken and written.
Integrity and ethical conduct.
Customer centricity.
Clear and persuasive communication.
Active listening.
Resilience.
Negotiation and influence.
Attention to detail.
Commercial awareness.
Compliance discipline.
GK
This is a preview of the role
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