Knowledge of retail banking products, including: Unsecured lending; Cards; Deposits; Digital channels.
Understanding of the lending process, affordability assessment and the total cost of credit.
Working knowledge of consumer protection requirements under the Central Bank of Kenya Prudential Guidelines and the Consumer Protection Act, 2012.
Working knowledge of the Data Protection Act, 2019 as it applies to direct marketing and customer data.
Understanding of AML/CFT and KYC obligations.
Customer engagement, objection handling and negotiation skills.
Report writing and documentation skills.
Computer literacy and proficiency in Microsoft Office applications.
Familiarity with CRM or equivalent sales systems.
Fluency in English and Kiswahili, both spoken and written.
Role Experience
At least one (1) year of experience in telesales, contact centre sales, direct sales or a related field.
Experience in financial services will be an added advantage.
Demonstrable record of meeting sales targets.
Educational & Professional Requirements
Bachelor's Degree in Business Administration, Finance, Banking, Economics, Accounting, Marketing or a related field from an institution recognised by the Commission for University Education.
Certificate of Proficiency (COP) and registration with the Insurance Regulatory Authority are required only where the role is extended to bancassurance products.
GK
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