Technical Support Consultant (VPN & Networking)

What you need to succeed in this role

• Solid knowledge of networking concepts, including IPsec tunnels, DNS, packet tracing, network ports, and firewall functionality
• Understanding of network infrastructure, including VPNs, routing, split tunneling, and connector-based WireGuard tunnels
• Basic understanding of network protocols such as OpenVPN, IKEv2, and WireGuard
• Ability to read and analyze log files to troubleshoot technical issues
• Confidence in working with Windows, Linux, macOS, Android, and iOS
• Strong analytical thinking and research skills
• Positive, proactive, and responsible attitude