Bachelor degree in Business Administration, Retail Management, Commerce, Marketing or a related field, with relevant retail operations experience preferred.
Strong leadership and people management skills with the ability to coach, motivate, develop and retain high-performing teams.
Excellent customer service, communication and interpersonal skills with a strong focus on customer experience and relationship management.
Strong commercial and operational knowledge, including sales growth, inventory management, merchandising, shrinkage control and omnichannel retail operations.
Analytical, problem-solving and decision-making skills with the ability to interpret business data and drive operational improvements.
Sound understanding of financial management, health & safety standards, compliance, organizational planning and cost control within a retail environment.
GK
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