A Bachelor's degree in Computer Science, Information Technology or related field; a Master's degree in Technology or Business related course is an added advantage.
Minimum 4 years' experience with at least 3 years practical proven experience in installation, setup, support and troubleshooting of any CMS Application/POS/Card Channel Support within a large highly digitized organization.
Certification and experience implementing best practice frameworks e.g. COBIT, ITIL (preferred).
Project Management Certification: PMP or PRINCE2 (preferred).
One or more IT certifications in areas such as Microsoft Azure, AWS, Microsoft systems, UNIX or Oracle will be an added advantage.
Knowledge & experience working with tools such as Jenkins, ELK Stack, PostMan, SOAPUI, Git, Grafana, Zabbix etc. will be an added advantage.
Hands on and practical knowledge in use of databases e.g. Oracle, MySQL, PostgresSQL.
Working experience with Core Banking Systems such as T24, Flexcube, Finacle etc. is desirable.
Experience in Management of External Partners and Third-party support providers.
Working knowledge of Card Industry Security Standards – PCI-DSS.
Technical skills to effectively perform Card system, business systems and POS product support activities/tasks in a manner that consistently produce high quality of service.
Technical understanding of Card Industry Standards and Operations including security standards e.g PCI/DSS.
The ability to analyze and understand complex technical systems built from many separate software and hardware components.
Strong knowledge of financial applications & banking concepts.
Skilled in conceptualizing creative solutions, documenting them, and presenting/selling them to senior management.
A track record of on-time, on-budget and to-specification delivery with the ability to manage end-to-end delivery of solutions.
The ability to work effectively with 3rd party and internal service providers who manage the applications, systems & infrastructure in Production on behalf of Loop DFS.
Excellent documentation skills with experience of creating support documentation for users and the Operations Team.
An understanding of the management of different software version control repositories and development frameworks.
Hands on cloud technologies skills.
GK
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