A minimum of a diploma/degree in Marketing, Communications, Digital Media, Journalism or a related field. Currently pursuing or recently completed studies is acceptable.
Customer service or call centre training will be an added advantage.
At least 6 months experience working in a call centre or customer-facing customer service role.
At least 6 months experience managing social media pages and/or a WhatsApp Business line (internship, freelance or personal brand experience considered).
Must be friendly, digitally savvy and comfortable engaging with customers in writing and by phone.
Strong written communication skills, with attention to tone, grammar and brand voice.
Familiarity with social media management/scheduling tools and CRM systems.
Ability to multi-task across channels, set priorities and manage time effectively.
GK
This is a preview of the role
Sign in to your GoKazini account to see the company name, full job details, salary information, and how to apply.