Bachelor's degree in computer science, Information Systems, or a related field, or equivalent professional experience.
Minimum of 3 years of hands-on experience with ServiceNow development.
ServiceNow Certified System Administrator certification required.
Experience supporting core ServiceNow modules such as Incident, Problem, Change, Service Catalog, Request Management, and Knowledge Management.
Experience with user administration, group management, role assignments, access support, and basic security administration.
Experience configuring and maintaining ServiceNow forms, lists, tables, catalog items, record producers, reports, dashboards, workflows, and notifications.
Basic to intermediate JavaScript experience within the ServiceNow platform, including exposure to Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, and scheduled jobs.
Experience supporting testing, release validation, documentation, and end-user training.
Strong analytical, troubleshooting, communication, and documentation skills.
Ability to work collaboratively with technical teams, business stakeholders, and end users.