Senior Manager Channel Operations

Skills & Competencies

• Strong knowledge of digital banking, cards, ATMs, merchant acquiring, agency banking, wallets, APIs, payment gateways, transaction switching, clearing, reconciliation, and settlement operations.
• Expertise in service monitoring, incident and problem management, service recovery, business continuity, operational readiness, capacity management, and vendor service governance.
• Strong understanding of operational risk, internal controls, scheme rules, payment-system requirements, data protection, information security, and audit expectations.
• Advanced analytical ability, including interpretation of transaction, service, settlement, reconciliation, and incident data to identify trends and drive decisions.
• Excellent leadership, stakeholder management, vendor negotiation, judgement, written communication, and executive presentation skills.
• Ability to remain composed during major incidents, establish clear priorities, coordinate multiple teams, and restore services safely and promptly.