A bachelor's degree in Information Technology, Computer Science, Information Systems, Computer Engineering or a related field from a recognised institution.
At least two to three (2–3) years of relevant ICT support experience, preferably in a SACCO, microfinance institution, bank or other regulated financial institution.
Good knowledge of computer hardware, software installation, troubleshooting, operating systems and basic network administration.
Basic knowledge of Core Banking Systems and financial technology applications is an added advantage.
Knowledge of cybersecurity principles, endpoint protection, user access management, data protection and ICT security controls.
Basic knowledge of Microsoft Windows, Microsoft 365, networking, databases and system administration.
Knowledge of backup procedures, IT asset management and ICT documentation.
Relevant certifications, such as CCNA, CompTIA A+, Network+, Microsoft certifications or ITIL Foundation, are an added advantage.
Membership in a relevant professional ICT body is an added advantage.
Strong analytical, troubleshooting, communication and interpersonal skills.
Ability to work independently, respond promptly to ICT incidents and work effectively as part of a team.
A high level of integrity and confidentiality when handling member information, financial data, passwords and other sensitive ICT resources.
GK
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