Bachelor's Degree in Business Administration (Marketing Option), Marketing, Communications or Public Relations.
Minimum of five (5) years' experience in customer relationship management, membership management, customer service, account management, business development or a related field.
Experience using Customer Relationship Management (CRM) systems to manage member databases, track interactions, and support member engagement initiatives.
Excellent Communication Skills: Ability to engage members professionally through written and verbal communication, providing clear information and maintaining positive member relationships.
Negotiation and Influencing Skills: Capable of persuading and engaging prospective and existing members, addressing concerns, and facilitating mutually beneficial outcomes.
Networking and Relationship Management: Strong ability to build and sustain productive relationships with members, industry stakeholders, and business partners to enhance membership growth and retention.
Results-Oriented: Demonstrates commitment to achieving membership recruitment, retention, and revenue targets while delivering high-quality service.
Data Management and Analytical Skills: Proficient in collecting, maintaining, analyzing, and reporting membership data to support decision-making and improve member engagement.
CRM Systems Proficiency: Skilled in utilizing Customer Relationship Management (CRM) systems to manage member records, track interactions, monitor pipelines, and support membership growth initiatives.
Application deadline15 Nov 2026
GK
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