Bachelor's degree in Business Administration, Finance, Information Technology, Operations Management, or a related field; a Master's degree (MBA) is an added advantage.
Professional certification such as CPA (K), ACCA, PMP/PRINCE2, Lean Six Sigma, or AKIB is an added advantage.
At least 10 years' experience in banking or microfinance operations, 5 of which must be at a senior management level.
Hands-on experience implementing or operating a core banking system and digital channels; experience in a licensing or major transformation programme is highly desirable.
Strong knowledge of CBK prudential guidelines, AML/CFT (POCAMLA), KYC, Data Protection Act, and operational risk frameworks.
Process re-engineering, project management, and change leadership.
Strong control mindset with sound judgement on risk versus service trade-offs.
Technology fluency—core banking, payments, information security, and automation.
Analytical, data-driven decision making, and cost management.
Excellent leadership, communication, and cross-functional stakeholder management; high integrity.
GK
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